Our survey of Tenant Satisfaction Measures (TSMs) assists us in identifying where performance is good and where there are areas for improvement. Please click on the link to see how we are doing."

We also prepare an Annual Complaints Performance and Service Improvement Report, together with a Response from Flint Housing's governing body.

Our EDI Action Plan supports our EDI Policy by translating our commitment into measurable actions, outcomes and continuous improvement activities. It provides a structured framework for how we will embed EDI activities into our services, decision making and partnerships.