Shared Owners
Shared Owners
This is our dedicated page for Shared Owners to access key information.
The roles of Flint Housing and Pinnacle in your home
Flint Housing is a registered provider of affordable, and shared ownership homes in England, offering secure and newly built residences to help residents feel settled. In partnership with our housing management provider, Pinnacle, we focus on delivering high-quality housing services.
Pinnacle is your main contact for daily matters such as rent payments, reporting repairs and addressing any queries you may have.
Your responsibilities and ours
Our responsibilities
Flint Housing plays an active role in keeping your home safe. We look after shared spaces, carry out safety checks, and provide building insurance where it applies.
Building insurance
The freeholder holds building insurance for the structure of our properties and communal areas. We recommend that all tenants arrange their own contents insurance to protect personal items.
Working with managing agents and contractors
Pinnacle is your go-to point of contact for managing agents and contractors needing access to your home or shared areas.
Repairs and maintenance for communal spaces (flats only)
Flint is responsible for maintaining and repairing both internal and external communal spaces.
Your responsibilities
As a shared owner, you're responsible for looking after the inside of your home and many day to day repairs.
Decorating and upkeep
You can paint walls, hang shelves and make safe changes that do not affect the structure. Bigger changes require Pinnacle approval. As a shared owner, you are responsible for internal repairs and maintenance.
Paying rent and service charges
Your rent and service charge help ensure all services are delivered. You can access a transparent rent statement at any point.
Contents insurance
We arrange building insurance on your behalf but not contents insurance. We recommend you insure your home contents to protect your belongings.
Want to buy more shares?
You can buy more shares in your home over time — a process called staircasing. The more you own, the less rent you pay. When you reach 100% ownership of shares, you will be an outright owner and pay no rent (though, if applicable, you will still pay a service charge).
Interim Staircasing
Buying a greater share of your home but not reaching 100%. Your rent will reduce in proportion to the share you own after completion.
Final Staircasing
Staircasing to 100% means you own the property outright. You will not have to pay rent to Flint Housing, but you will still pay a service charge if applicable.
Want to sell your home?
SO Resi are experts in Shared Ownership, specialising in helping customers buy, sell, or staircase with confidence. Their goal is to simplify what can often feel complex, putting the customer first at every stage of the journey.
Initial enquiries are managed through Pinnacle. If you wish to sell your shared ownership home or purchase more shares, please contact Pinnacle. They will review your enquiry and pass your details on to SO Resi.
If you need to contact the SO Resi team directly about an ongoing matter:
Email: Agency.sales@soresi.co.uk
Phone: 020 8607 0550
