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Flint Housing

Tenants

Tenants

This is our dedicated page for tenants to access key information.

The roles of Flint Housing and Pinnacle in your home

Flint Housing is a registered provider of affordable, and shared ownership homes in England, offering secure and newly built residences to help residents feel settled. In partnership with our housing management provider, Pinnacle, we focus on delivering high-quality housing services.

Pinnacle is your main contact for daily matters such as rent payments, reporting repairs and addressing any queries you may have.

Contact the Pinnacle team

Email: flinthousing@pinnaclegroup.co.uk

Phone: +44 (0) 808 196 8275

How to report a defect or repair

Defects are issues that need to be addressed by the developer within the Defects Liability Period — a window of two years from when the home is completed. Defects and repairs can be raised directly to our housing management provider via the Ark app or email, or by phone for emergency issues.

Emergency defects or repairs: 0808 196 8275

Email: flinthousing@pinnaclegroup.co.uk

You can read more about our Defects & Repairs Policies via our policies section.

Policies

When can you expect your repair to be fixed?

24h

Emergency repairs

We will attend to make safe or carry out emergency repairs within 24 hours.

20

Working days (routine)

Routine (non-emergency) repairs within 20 working days of being notified.

Access to your home

Your safety is our priority. As part of your tenancy agreement, our tenants are required to provide reasonable access for repairs, inspections, servicing and safety checks. These visits help us:

  • Keep your home warm, safe and secure
  • Prevent small issues from becoming larger problems
  • Protect shared buildings and neighbouring properties
  • Meet important health and safety responsibilities

We appreciate your cooperation in arranging access when requested. Our team will always treat your home with care and respect.

Feedback and complaints

We want all our residents to have a positive experience, and we take concerns seriously and address them quickly. You can provide feedback or make a complaint directly to Pinnacle, which will strive to resolve matters promptly and fairly.

Feedback & Complaints